Frequently Asked Questions

What grind do I use at home?

The best way to buy and store coffee is as a whole bean. However, should you not have a grinder at home or prefer it pre-ground for convenience, simply nominate what coffee maker you use at home, i.e. a plunger, drip filter, percolator or an espresso machine, and we will custom grind it for you.
Generally speaking, the faster the brewing method, the finer the grind. The finer the grind the more surface area there is and the more easily hot water can extract aromatic oils and complex flavours from the grounds.

Where should I store my coffee?

Once the seal on the coffee pack is opened, we recommend you store the remaining coffee in the freezer to maintain flavour, aroma and freshness. The coffee flavour-lock packaging we use is designed to keep the coffee fresh for extended periods of time. However, once the heat seal is broken, it is best to store the pack in the freezer.

Why should coffee be stored in the freezer?

Oxygen, heat and moisture accelerate the staling process of fresh roasted coffee. The freezer is a cold, dry stable environment which stabilises the volatile and highly aromatic properties of fresh roasted coffee better and for longer than any other storage method. Pleeze Freeze!